Refund policy
Return & Refund Policy
At LaLa & Co. Lashes, every order is carefully inspected and packaged before it leaves our facility. We stand behind the quality of our products and are committed to providing exceptional customer service.
Please review our return policy below before placing your order.
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Return Eligibility
We accept returns on unopened and unused products within 7 days of the delivery date.
To qualify for a return:
Product must be unopened and unused.
Product must be returned in its original packaging.
Return must be requested within 7 days of delivery.
Customer is responsible for return shipping costs.
Once your return is received and inspected, any approved refund will be issued to your original payment method.
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Non-Refundable Items
For hygiene, quality assurance, and product integrity, the following items are non-refundable:
Opened products
Used products
Precision tweezers and metal tools
Sale items
Gift cards
Digital products
All LaLa & Co. tweezers are individually hand-tested and quality inspected before shipping to ensure they meet our performance standards. Because precision tools cannot be resold once handled, all tweezer purchases are final sale.
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Damaged or Incorrect Orders
If your order arrives damaged due to a manufacturing defect, or you received the wrong item, please contact us within 2 days of delivery at:
info@LaLaAndCoLashes.com
Please include:
Your order number
Photos of the product and/or defects
Photos of the shipping box (if applicable)
After review, we’ll gladly work with you to provide an appropriate resolution, including a replacement when applicable.
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Cosmetic Packaging Damage
Occasionally, shipping carriers may cause minor cosmetic damage to the outer packaging.
If the product itself remains fully functional and undamaged, cosmetic packaging damage alone does not qualify for a refund or replacement.
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Lost or Stolen Packages
Once an order has been marked Delivered by the shipping carrier, responsibility for the package transfers to the customer. If your package is lost or stolen after delivery, please contact the shipping carrier to report the issue and begin their claims process using contact number below or the carrier website and select file claim.
USPS Customer Service: 1-(800)-275-8777
UPS Customer Service: 1-(800)-742-5877
Fedex Customer Service: 1-(800)-463-3339
LaLa & Co. Lashes is not responsible for lost or stolen packages after delivery.
If you need additional assistance after contacting the carrier, please email us at info@lalaandcolashes.com with your order number, and we’ll review your case.
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Incorrect Shipping Addresses
Please verify your shipping address before completing checkout.
LaLa & Co. Lashes is not responsible for packages delayed, lost, or delivered to an incorrect address due to information entered incorrectly during checkout.
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International Orders
International shipments may be subject to customs duties, taxes, import fees, or brokerage charges determined by your country’s customs authority.
These fees are the responsibility of the customer.
If an international shipment is refused or returned due to unpaid customs charges, refused delivery, or an incorrect address, original shipping charges are non-refundable and any return shipping fees incurred will be deducted from the refund.
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Refund Processing
Approved refunds are processed after your return has been received and inspected.
Please allow up to 10 business days for the refund to appear on your original payment method.
Processing times may vary depending on your financial institution.
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Return Shipping
Customers are responsible for:
Return shipping costs
Return tracking
Safe packaging of returned merchandise
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
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Need Help?
If you have any questions before or after placing your order, we’re always happy to help.
📧 info@LaLaAndCoLashes.com
Pick Up Orders
See Location & Hours HERE