Shipping policy

SHIPPING INFORMATION

Thank you for shopping with LaLa & Co. Lashes LLC! We are committed to processing your order with care and getting it to you as quickly as possible.

Please review our shipping policy below before placing your order.

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Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday), excluding weekends and holidays.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Please note that processing times may be extended during major sales, holidays, or periods of high order volume.

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Estimated Shipping Times

After your order has been placed the estimated processing and transit times are:

Domestic Orders: (United States)
Processing: 1–2 business days Transit: 3–7 business days

International:
Processing: 1–2 business days Transit: 7–21 business days*

Please note that these are estimated transit times only and are not guaranteed.

International delivery times vary by destination country, customs processing, and the local postal carrier. Delays due to customs clearance, weather, holidays, or other circumstances outside of our control may extend delivery times.

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Tracking Your Order

As soon as your order ships, you’ll receive an email containing your tracking number.

We recommend monitoring your tracking information for the most up-to-date delivery status.

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Lost or Stolen Packages

Once a package has been marked Delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If your package is lost or stolen after delivery, please contact the shipping carrier directly to report the issue and begin their claims process.

If you need additional assistance after contacting the carrier, please email us at info@LaLaAndCoLashes.com with your order number. We are happy to review your case and assist when possible.

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Incorrect Shipping Addresses

Please verify that your shipping address is correct before completing your purchase.

LaLa & Co. Lashes is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided at checkout.

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International Orders

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges assessed by your country’s customs authority.

These charges are the responsibility of the customer and are not included in your order total or shipping cost.

If an international shipment is refused, returned due to unpaid customs fees, or returned because of an incorrect shipping address, original shipping charges are non-refundable. Any return shipping fees incurred may be deducted from the refund, if applicable.

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Shipping Carriers

We currently ship with trusted carriers including:

USPS
UPS
FedEx

Once your package has been accepted by the shipping carrier, delivery timing and transportation are managed by the carrier.

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Questions?

If you have any questions regarding your shipment, we’re happy to help.

📧 info@LaLaAndCoLashes.com

Please allow 1–2 business days for a response.